You may return eligible items within 30 days of delivery for a refund to your original payment method. Items must be unused, in their original condition and packaging, and complete with all included accessories.

To start a return, email us at info@theopticslab.com with your order number and the reason for the return. We will reply with return instructions and the return address. Please do not send items back before receiving instructions — we cannot guarantee a refund for unauthorized returns.

• Film: unopened, factory-sealed rolls only. Opened, exposed, or processed film cannot be returned.
• Cameras, lenses, and equipment: in the same condition as received, complete with all accessories, and free of damage or misuse.
• Books, prints, and art: unused and in their original condition.

The following cannot be returned:

• Opened, exposed, or processed film
• Digital products (downloads, presets, and guides), except as described below
• Items marked "final sale" at the time of purchase
• Items damaged after delivery through misuse or modification

Film Picks subscriptions are not returned; they can be cancelled as described in our Terms & Conditions.

If an item arrives damaged or defective, is significantly not as described, or your order does not arrive, contact us at info@theopticslab.com within 30 days of delivery with photos and a description of the issue. In these cases we cover return shipping, and you may choose a replacement (subject to availability) or a full refund including your original shipping charge.

For change-of-mind returns, you are responsible for return shipping costs; we recommend a tracked service, as we cannot refund items we do not receive. For damaged, defective, or not-as-described items, we cover return shipping as described above.

Once your return arrives and passes inspection, we will refund the item price (plus original shipping for damaged, defective, or not-as-described items) to your original payment method. Please allow 5–10 business days after inspection for the refund to appear, depending on your bank or card issuer.

If a returned item does not meet the eligibility conditions above, we will contact you before issuing any partial refund or returning the item to you.

Need a different item? Email us at info@theopticslab.com and we will arrange an exchange where stock allows, or process your return as a refund so you can place a new order.